L1 / Floor Service: Thinking Ahead

L1 / Floor Service: Thinking Ahead

Small Batch Learning
Updated Jul 02, 2019

Course Overview

This course forms part of the course 'Level 1 / Floor Service'.

In this course, you will learn:

  • How to stay alert and keep control of service.

Target Audience

The course is intended for any new staff in the hospitality industry expected to serve drinks, plus anyone working in an F&B service role who needs to refresh their foundation knowledge on floor service for beverage.

Business Outcomes

By ensuring a thorough understanding of the skills, techniques and processes necessary to meet guests' service expectations, this course will empower staff in their role as hospitality service professionals. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.