Understand what leaders can do to make the change successful and describe Kotter’s 8-step change model.
Kotter's 8-Step Change Model was created by Harvard University Professor, John Kotter. He perceived the change process as having 8 essential steps.The 8 Essential Steps in this model are:
0.25 hours, Continuing Education Units (CEU) from the Society for Human Resource Management (SHRM)
0.25 hours, Continuing Education Units (CEU) from the HR Certificate Institute (HRCI)