Know Your Customer Video Plus

This module explores the different types of customer and the importance of meeting the customer’s needs both stated and unstated. We will look at ways in which you can get to know your potential customers and how you can inform them of your organisations products and services. The more information you know about your customers, the more able you’ll be to meet their needs and deliver a positive experience.

This Video Plus course contains a high quality video and short quiz, perfect as a handy refresher or for learners who are pushed for time!