interactive
Its Someone Elses Fault
Understand that assigning blame for something is never successful and is a waste of time.
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While it may seem natural to point the finger when someone else screws up, it doesnt work. It's more effective to focus your attention away from shifting the blame and get to work on solving the problem. The goal of this "What to say when..." course is to emphasize the importance of finding solutions to problems rather than assigning blame.