ITIL® Service Management - Foundation

ITIL® Service Management - Foundation

Accredited Course, helps you get qualified and become immediately productive as a member of your IT/service management e

Clement Pereira,Skillsolve Training
Updated Oct 05, 2018

This course prepares you for an internationally recognised qualification in ITIL® Service Management v3; by far the most widely adopted and globally recognized best practice for Service Management.

ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used in to meet the requirements set out for ISO 20000 certification.

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management including the links between lifecycle stages, the processes used and their contribution to service management practices.

This package is accredited for and covers Foundation level study and qualification.

Benefits of Method:

  • Manage business risk and service disruption or failure
  • Improve and develop positive relationships with your customers by delivering efficient services that meet their needs.
  • Establish cost-effective systems for managing demand for your services.
  • Support business change whilst maintaining a stable service environment.
  • Enhance your CV and boost future employment prospects.
  • This accredited course aims to provide you with a straight forward route to an ITIL Foundation Qualification in your own time and at your own pace.

Foundation Level - Course Content:

  • 9 modules with associated engaging, motion graphic, video presented lessons
  • Notes to support each lesson and references to further suggested reading.
  • Support materials and exercises to consolidate the learning
  • Foundation level sample questions to test and embed the learning
  • Eligible for 21 CPU/PDU points.


  1. What are the prerequisites, if any to take the course?

    Familiarity IT services and Service management is useful but not essential.
  2.  Who should take this course?Designed for:Individuals who require an understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.  IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.This is an accredited course eligible for CPDs/PDUs and prepares you for a qualification in ITIL® Service Management
  3. What will students achieve or be able to do after taking your course?a) Understanding/Comprehension of Service management as a practice, the ITIL service lifecycle and Key principles and models.b) Awareness of  concepts, definitions, processes, functions, roles,  Technology and architecture c) Help you to become immediately productive as a member of an IT service management environmentd) Eligible for 21  PDUs or CPDs

When you are ready to take the Foundation Exam/Qualification, please contact your Learning Service Provider – SkillSolve Training ([email protected] +44 (0)1202 970910) to arrange your exams.