Introducing consulting and handling complaints image

Introducing consulting and handling complaints

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Folder lesson (20 mins)

Introducing consulting and handling complaints

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating

Course Description

No matter who you are talking to, and what your relationship is with them, a consultative approach would expect you to deliver a combination of expertise in your field or job role, timely and personalised service, qualified and relevant support, and professional interpersonal skills. In this course, we investigate the benefits of a consultative approach and we also look at a simple but effective process for properly handling complaints.