Providing good customer service is not only important for external customers, but for internal co-workers as well. It is certainly true that a huge factor in being able to deliver outstanding external customer service is great internal customer service. This is because everyone within your organization impacts the outside customer. And so, anyone within the organization who is dependent on you to get work done should be considered your internal customers. For this course you will focus on the actions you must take to strengthen your relationships with your internal customers to ensure the right work gets done at the right time for both individual and company success.
This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).