Internal Customer Service image
interactive

Internal Customer Service

Understand that everyone in an organization serves customers  either directly or indirectly.

Popularity
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Audio English
Folder 1 lesson (8 mins)
Phone Mobile access
interactive

Internal Customer Service

Understand that everyone in an organization serves customers  either directly or indirectly.

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating

What you'll learn

The Certificate in Internal Customer Service Course will teach you:
check-circle The concept of WACTEO  the fact that coworkers within the organization are your internal customers. check-circle The importance of operating at the highest level of service no matter who is receiving the service you are performing. check-circle The ability to use the same great communication tools whether dealing with internal or external customers.

Course Description

Do your internal customers receive the same service as external ones? This module introduces the concept of WACTEO (We Are Customers to Each Other). The goal of this course is to help learners realize that everyone in an organization serves customers  either directly or indirectly  so every action should be undertaken at the same high level of service you would provide to external customers.