Course Overview
The objective of this online employment training course is to help trainees identify and meet customers’ needs, an important step in creating loyal customers.
Learning Objectives
At the end of the training session, trainees will be able to:
- Recognize the importance of correctly identifying customers’ needs.
- Ask the right questions to accurately identify needs.
- Identify and take advantage of cross-selling opportunities.
- Present products, services, and solutions that meet customers’ needs.
Duration
20 minutes
