Speaking up for yourself is important in today's world where unwelcome comments or actions slip into everyday communications. It's a manager's job to model what it looks like to speak up and to help others who complain of rude behavior in the workplace. This course encourages you to first consider the severity of rude behavior and manage serious offenses through the proper channels. When dealing with other annoyances or rudeness, you'll learn several options for speaking up with confidence, expressing your feelings, and avoiding the need to apologize.