Welcome to the "How To" series, which provides quick and easy tips on how to handle a variety of common work situations. This video lesson, "How to Quickly Calm an Angry Person," describes a method for easily defusing a tense situation with an angry person. From it, the viewer will learn to avoid trying to reason with an angry person, to provide no resistance, and to ask the person to elaborate. When dealing with customers and coworkers, being able to quickly calm an angry person is an important business skill to have in your toolkit.
Explore more technology skills