How to Have the Tough Conversations

How to Have the Tough Conversations

Academy of Insurance
Updated Nov 30, 2020
Addressing behavior and performance issues with your employees can be an intimidating process. Often the anxiety around finding the right words to communicate your message or handling the frequent emotional reactions from the employee is enough to make these conversations to avoid. The reality, of course, is that avoidance only allows the situation to deteriorate. The ability to effectively prepare for and conduct a productive counseling session is an essential skill for any leader in today's workplace.