How to Handle Conflict in The Workplace image
interactive

How to Handle Conflict in The Workplace

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Audio English
Folder lesson (90 mins)
interactive

How to Handle Conflict in The Workplace

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating

What you'll learn

The Certificate in How to Handle Conflict in The Workplace Course will teach you:
check-circle Define conflict Management check-circle Distinguish different types of conflict styles. check-circle Recognize contentious tactics. check-circle Identify issues and needs. check-circle Explain how to reframe. check-circle Increase conflict capacity. check-circle Explain why conflict can be a healthy process for a group of people. check-circle Describe three types of trust and how to build it among team members. check-circle Analyze the five types of conflict management styles and assess when it is most appropriate to use each.

Course Description

We all know that conflict is an unavoidable part of life. Unless we live in the proverbial bubble or echo chamber, we’re going to run into ideas and people that we dislike or resist — often many times a day.

That’s generally a good thing. Conflict exposes us to new ways of thinking and can help us challenge our own assumptions.

But in other cases, conflicts become too emotionally charged. These conflicts can devolve into personal insults, ruin relationships, and cause plenty of collateral damage in the process.

This is as true in our professional lives as it is in our personal lives. At work, toxic conflicts quickly erode engagement and morale, and can even escalate into time-consuming and expensive lawsuits.