We all know that conflict is an unavoidable part of life. Unless we live in the proverbial bubble or echo chamber, we’re going to run into ideas and people that we dislike or resist — often many times a day.
That’s generally a good thing. Conflict exposes us to new ways of thinking and can help us challenge our own assumptions.
But in other cases, conflicts become too emotionally charged. These conflicts can devolve into personal insults, ruin relationships, and cause plenty of collateral damage in the process.
This is as true in our professional lives as it is in our personal lives. At work, toxic conflicts quickly erode engagement and morale, and can even escalate into time-consuming and expensive lawsuits.