How to develop your questioning & listening skills
Course

How to develop your questioning & listening skills

Skills Hub
Updated Aug 29, 2018

One of the key elements of great customer service is being able to really understand what the customer needs and wants. One way to achieve that is through great questioning and listening skills, which you will learn about in this course.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.

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