How to Deliver Bad News
Interactive

How to Deliver Bad News

Achieve more effective outcomes as a manager by learning how to properly deliver bad news

Mindscaling
Updated Jun 12, 2019
Delivering bad news is part of every manager's job, whether it's news of an unhappy customer or an organizational change that has a personal impact. We may be tempted to put off giving bad news or try to make it easier on the recipient - but these approaches can backfire. It's better to practice the skills needed to deliver bad news effectively while remaining empathetic. In this course, you will learn what to do - and what not to do - when it's time to deliver bad news to someone. After completing the course, you'll be better able to adopt an effective mindset about giving bad news and follow steps that will yield the most effective outcome. 
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