Welcome to the "How To" series, which provides quick and easy tips on how to handle a variety of common work situations. This video lesson, "How to Appreciate Complaints," helps viewers gain a new perspective when it comes to customer complaints. Ultimately, learners will understand that complaining customers do their research for them, help limit the damage, show loyalty, and provide an opportunity to shine. As frustrating as they can be, there actually are some positive aspects to customer complaints!
