Handling the Irate Caller

Handling the Irate Caller

Channel 1 Creative Media
Updated Feb 21, 2019

Course Overview 

The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood, any blood! This video lays out an easy to follow step by step system of handling the irate caller.  

Learning Objectives 

In this video, you will learn:

  • How to let the irate caller burn themselves out
  • The importance of paraphrasing
  • How to stay calm yourself
  • How to get to the real problem

Target Audience 

Target audience is anyone using the telephone in your workplace.

Business Outcomes  

There are times at work when we all are subjected to that difficult call.  This video will arm your office workers with the skills required to deal effectively and efficiently with these situations.


5 Minutes