Interactive
Handling Complaints Video Plus
Learn how to handle complaints effectively and turn individuals who complain into your most loyal customers.
This course explores complaints and how, if handled effectively, they can highlight areas for improvement and help an organisation to exceed customer expectations. Research shows that individuals whose complaints are handled well often become the most loyal customers. In this course, we will look at types of complaints, how to deal with them, and steps that can be taken to resolve them.
This Video Plus course contains a high quality video and short quiz, perfect as a handy refresher or for learners who are pushed for time!
