In this course, you will cover the following topics:
- Use the STAR method
- Adapt your response to facts, opinions or emotions
Following a step by step video, you will discover how to manage an angry customer. You will follow Sarah, who is leading a project with a client, and see how she reacts to this client who is difficult.
Target Audience
Anyone in contact with customers.
Accreditation
PMI accreditation: earn 0.25 PDU from PMI.
