Guest Complaints image

Guest Complaints

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating
Folder lesson (20 mins)

Guest Complaints

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating

Course Description

Course Overview 

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

Target Audience 

Business and corporate

Learning Objectives 

  • How to deal with guests whose names are complicated
  • Escalate a complaint
  • Follow up afterwards

Duration 

20 Minutes