Giving Feedback to Your Customer Service Agents image

Giving Feedback to Your Customer Service Agents

Help customer service agents grow, improve and succeed by understanding the importance of feedback

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating
Folder lesson (10 mins)

Giving Feedback to Your Customer Service Agents

Help customer service agents grow, improve and succeed by understanding the importance of feedback

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating

Course Description

Feedback is essential to anyone’s success. We need feedback to understand what we’re doing well and what we’re not doing well. This information helps us know what we must continue doing and what we must improve or stop doing. Feedback helps us know where we stand and clarifies what we need to do to be successful. Without feedback, we struggle to understand how we can improve and won’t know if we’re meeting the expectations of our manager and the organization.

Course Accreditation

This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).