Welcome to our three-part video course on "Getting Customer Feedback," part of the "Performance Excellence" series! If you want to be an excellent service organization, then you have to get input from customers on what their wants, needs, and expectations are. That’s up-front information so that you know WHAT you should be doing. In this video course, you will learn about customer interaction, gathering information, using the information, and improving your work based on customer feedback. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org. SHRM Activity ID: #18-KC3VJ and HRCI Activity ID: #344539
