Getting Customer Feedback: Why You Need Input and Feedback
Interactive

Getting Customer Feedback: Why You Need Input and Feedback

BizLibrary
Updated Feb 11, 2019
Welcome to the "Getting Customer Feedback" version of the "Performance Excellence" video series! If you want to be an excellent service organization, then you have to get input from customers on what their wants, needs, and expectations are. That’s upfront information so that you know WHAT you should be doing. This is the first out of three videos and in this video lesson, you will learn about both types of customer interaction -- input and feedback, and also the importance of getting information from ALL of your customers, the correct way.
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