Interactive
Getting Customer Feedback: Ways to Get Input and Feedback
BizLibrary
Updated Feb 11, 2019Welcome to the "Getting Customer Feedback" version of the "Performance Excellence" video series! If you want to be an excellent service organization, then you have to get input from customers on what their wants, needs, and expectations are. That’s up-front information so that you know WHAT you should be doing. This is the second out of three videos and in this video lesson, you will learn where to look for information, how to gather the information, and provide options for what you can do with the information.
