Interactive
Getting Customer Feedback: Handling Customer Complaints
BizLibrary
Updated Feb 11, 2019Welcome to the "Getting Customer Feedback" version of the "Performance Excellence" video series! If you want to be an excellent service organization, then you have to get input from customers on what their wants, needs, and expectations are. That’s up-front information so that you know WHAT you should be doing. This is the third and final video in this series and in this video lesson, you will learn that complaints are the most power performance improvement tools, and you have to maniacal in eliminating them, while also improving your work based on them.
