Interactive
Fundamentals of Customer Service: Why Customers Don't Complain (Part 6 of 11)
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Updated Sep 04, 2018Welcome to the "Fundamentals of Customer Service" version of the "Performance Excellence" video series. This is the sixth video lesson in a series of eleven, and it covers six things that organizations are doing to cut off complaints and how this may be costing your organization money. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.
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