Fundamentals of Customer Service: Who Is Your Customer? (Part 1 of 11)
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Fundamentals of Customer Service: Who Is Your Customer? (Part 1 of 11)

BizLibrary
Updated Sep 04, 2018
Welcome to the "Fundamentals of Customer Service" version of the "Performance Excellence" video series. This is the first video lesson in a series of eleven, and it covers many key terms, as well as describes how there can be any combination and any number of suppliers and customers, depending on the process you're looking at. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.
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