Interactive
Fundamentals of Customer Service: Forces of Change
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Updated Feb 05, 2019Welcome to the "Fundamentals of Customer Service" version of the "Performance Excellence" video series. This is the last video lesson in a series of eleven, and it discusses items you can use as a checklist to see what customers expect from organizations today. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.
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