First Impressions: Telephone Skills

First Impressions: Telephone Skills

First impressions matter. This goes for first impressions over the phone also. Don't overlook the importance of practical communication in your professional life and explore this course, which teaches you the best practice in regards to telephone skills.

Chart Learning Solutions
Updated Nov 21, 2019

Your appearance and first impression are critical in any customer-facing situation. In this lesson, you will learn essential skills to make a great impression on the phone. You will discover how to adjust your voice and speech and how to flawlessly place calls on hold or transfer like a pro. You will also learn how to listen and ask clarifying questions to ensure clear communication and customer satisfaction.