Fair Treatment of Customers Module
Interactive

Fair Treatment of Customers Module

Study the meaning of consumer protection for UK citizens and the benefits that can be derived from these regulations.

Customers want to do business with people they can trust; the fair treatment of customers should be at the core of every organisation. This module explains what consumer protection means for UK citizens in the 21st century and the benefits that can be derived from these regulations. It also detail the legal rights of consumers in the United Kingdom based on a variety of legislative and statutory instruments and the regulatory bodies that administer and enforce them.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.