Explaining Skillfully - Interactive
When an explanation is not understood. The explainer needs to improve.
At Cutting Edge, the art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.
Four steps are used to demonstrate effective communication skills when explaining.
- Step 1: Positively engage the listener. Carol loses patience when explaining basic concepts to Carlos and Tammy, so delegates to Sam who is calm and engaging.
- Step 2: How to be clear and structured with your communication. Serena explains this through structuring your message with a definitive beginning middle and end.
- Step 3: Maintain interest. Alex is able to demonstrate through the use of a phone App how you can maintain people’s interest by using visual and technological aids.
- Step 4: Be patient and ensure understanding. Sam demonstrates patience and understanding; ensuring information is understood through repetition and clarification.
Key Learning Points
- Don’t be intolerant INSTEAD: Positively engage the listener
- Don’t ramble INSTEAD: Be clear and structured
- Don’t be dull and boring INSTEAD: Maintain interest
- Don’t assume they understand INSTEAD: Ensure understanding
Comedy makes learning fun
This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.
