Establishing Trust With Customers

Establishing Trust With Customers

Updated Sep 04, 2018
Trust is the cornerstone of every relationship. If you don't have trust, you don't have a relationship. A solid relationship is essential, especially when delivering bad news. Always be honest and timely with customers when you have to communicate news that might not be what they want to hear. This course also discusses how to turn a situation into a win-win-win and how networking can be an indispensable business tool.