Including: Check my Understanding Tests and Full Course Test
Participants will acquire the knowledge and skills to:
Learn how to build productive relationships at work. To be successful, you need productive relationships at work. This course will help you understand different types of behaviour, their characteristics and their potential impact on the people you work with. It gives guidance on how to use assertive behaviours to express your ideas, beliefs and feelings and responsive behaviours to find out what others think, believe and feel.
It will also help you understand the way aggressive and submissive behaviours operate and gives practical advice on how to deal with them. The course will help you build more productive relationships at work - ones where everyone is committed to achieve their objectives.