This course will help you understand the importance of quality customer service. You will learn the importance of effective customer service, how to identify customer needs, and the benefits of excellent customer service for your business.
Learn why you must care for your customers. In today's business environment there's often little to choose between one organisation's products/services and another's. The quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.
Participants will acquire the knowledge and skills to: