Employee Awareness: Excellence in Customer Service

Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the valued customer. Even the most difficult customer can benefit from your tact, poise, and steadiness. Good attitude makes all the difference and sets an organization above its competitors. Topics include phone, fax, email, voicemail, and in-person do’s and don’ts. The presentation is an ideal tool to increase retention and results.