The ability to understand another person’s situation, recognize the concerns he or she may have, or as some people say put yourself in the other person’s shoes, is a trait often talked about with regard to personal relationships. Yet empathy, another way to describe it, is a key skill for the workplace too. Yes, empathy is a skill. While some people show empathy naturally, it is a skill that can be built and acquired by anyone. This course will provide a suggestion list of action you can implement to increase your empathy towards others. You will select just one or two actions you are willing to work on and use throughout your day.
This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).