Effective Listening Skills

Effective Listening Skills

Become a better listener over the phone with these practical steps

Skills Hub
Updated Mar 26, 2019

You may be hearing what’s being said but are you really listening? In this course, you will learn some simple ideas that will help you listen more attentively and effectively to ensure better communication over the phone.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.