To be successful in any role, we must be able to solve problems and challenges. No matter what we do, each of us at times face projects that run into trouble, customers who become dissatisfied, or products that don’t work as they should. The more efficient and effective we are in solving these issues, the more successful we will be at work. The purpose of this course is to help you when a problem or challenge arises, you will use this process on an as needed basis. To help you get ready for that unexpected moment (problems are rarely planned), we suggest you review this action a few times, mentally rehearse using the technique, and review it after you’ve dealt with a challenge to see how you did.
This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).