Welcome to our "Advanced Supervisor" series on "Disagreements at Work" which is a four-part video course! This series shows you how to handle disagreement in a professional fashion -- BEFORE things get out of hand, and head into prolonged conflict or high-emotion anger. This video course addresses different types of disagreements, shows the ways disagreement can decrease effectiveness, and provides a range of potential solutions. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org. SHRM Activity ID: #18-ECKF9 and HRCI Activity ID: #344502
