Diffusing Anger - Interactive

It’s easy to escalate anger. It’s a skill to dissipate anger and remain calm. An entertaining interactive course designed to provide practical ways to handle difficult people and conflict situations at work, and reduce anger and complaints, whether it be colleagues or customers.

Marcus runs a training session to help staff manager anger and invites Serena as the anger management expert which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.

Key Learning Point

• Don't bottle up anger INSTEAD: Calmly explain how you feel
• Don’t react to anger with anger INSTEAD: Rise above and stay rational
• Don’t get stuck on emotions INSTEAD: Be empathic and move forward
• Don’t walk away without resolution INSTEAD: Find common ground and resolve

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.