Interactive

Difficult Situations: Delivering Bad News

Chart Learning Solutions

Updated Nov 21, 2019

Handling 'difficult customers' is a delicate skill that can improve customer retention and sales. In this course, you will learn how to deliver bad news tactfully and be balanced in your approach. We will show you a technique for speaking about sensitive matters, and you will learn the importance of compassion.

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Chart Learning Solutions

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Chart Learning Solutions is a performance improvement company through online learning. They develop people in Leadership, Sales, Customer Service and Team Performance. The company has researched critical competencies and developed an education/training methodology which gives sustainable learning results. All soft skills courses are internationally award-winning, with awards from Brandon Hall. As an addition to their content they provide training for customers to become Certified Chart Coaches to reach outstanding learning results. Through our partnership with Chart Learning Solutions, Go1 customers will now have access to award-winning Leadership, Sales & Customer Service training, available through the Go1 Content Hub.