Developing loyalty through customer relationships

By the end of this module you will be able to build customer loyalty at each contact cross-sell effectively and deal with potential complaints.

This course will cover:

• Securing loyalty through satisfaction.
• Identifying how to become your customer’s preferred supplier.
• Managing dissatisfaction.
• Cross-selling through advice.

Target Audience

Anyone who works in direct contact with customers.

Accreditation

PMI accreditation: earn 0.5 PDU points from PMI.