Developing Emotional Intelligence
Course

Developing Emotional Intelligence

Emotional intelligence can help you build effective relationships at work. Explore the four domains of emotional intelligence—self-awareness, self-management, social awareness, and relationship management—as defined by psychologist and author Daniel Goleman.  Learn how to become more mindful of your strengths, limitations, and the values that define them; explore ways to create space between yourself, your thoughts, and your emotions; develop awareness of how people see the world differently based on individual preferences, as well as social and environmental factors; and use awareness of self and others to work toward collaboration, innovation, and mutually beneficial relationships.

Cutting Edge eLearning Solutions
Updated Oct 29, 2019

Course Overview

Emotional intelligence can help you build effective relationships at work. Explore the four domains of emotional intelligence — self-awareness, self-management, social awareness, and relationship management—as defined by psychologist and author Daniel Goleman.  Learn how to become more mindful of your strengths, limitations, and the values that define them; explore ways to create space between yourself, your thoughts, and your emotions; develop awareness of how people see the world differently based on individual preferences, as well as social and environmental factors; and use awareness of self and others to work toward collaboration, innovation, and mutually beneficial relationships.

Learning Objectives:

  • What is emotional intelligence?
  • Watching for triggers and hijacks
  • Disrupting thinking
  • Reclaiming reaction time
  • Shifting perspective
  • Empathizing
  • Listening and communicating
  • Playing to strengths
  • Collecting feedback
  • Aligning intention and impact

Course Outline:

  • Defining Emotional Intelligence
  • The Four Domains of Emotional Intelligence 
  • Self Awareness
  • Self Management
  • Social Awareness 
  • Relationship Management
  • Communication Skills
  • Controlling Emotions
  • Workplace Environment
  • Self Confidence