You’ve been reading your customer reviews online and something just isn’t right. Far too many of your reviewers sound tepid, unsatisfied or even annoyed. What gives? You know you’ve got a great product or service, so why all the digital discontent?
And then it hits you. It’s your customer service. Eureka! While you’ve spent all your time and energy perfecting your goods or services, you’ve been neglecting the most critical part of your business. And that has led to dissatisfied customers and a significant drop-off in sales.
Inconsistent, inhospitable or downright nonexistent customer service can kill a business. That’s why it’s so important to develop a mindset that puts the customer first and ensures they always have positive interactions with your brand, your team, and your products.
In this course you'll learn: