Designing and Facilitating Training

In this program, Kylie Bell talks with Eve Ash about moving from workplace needs to designing training that both develops skills and solves problems. First, she determines whether a company is experiencing a training need or a leadership issue. She considers the training in a wider organizational context and ensures the leadership is onboard first. Her training is customized around goals and outcomes, an organization’s available time, a high degree of interactivity and tapping into people’s emotions. For the training to succeed, there must be change; this is ascertained in the post-training feedback and evaluation. 

Learning Objectives
• Identify whether a company is experiencing a training need or a leadership issue
• Create a successful training program by having leaders on board
• Determine training objectives and outcomes
• Design a training program with a high degree of interactivity and different forms of engagement
• Plan for feedback and evaluation
• Measure the training’s effectiveness by before and after measures

Interviewer: Eve Ash
Interviewee: Kylie Bell