When it comes to dealing with difficult people and personalities, there are many variables to consider including the people, the situation, and even the perceived authority of those involved. The reality is that unless you and I are prepared in advance for these challenges, we will react the way we always have and achieve the results we’ve always achieved. So as we explore difficult people and personalities, I want you to think about how you currently react to those people and those challenging situations -- and then think about how you’d like to feel and think and respond in future challenging situations. There is no quiz with this video. The quiz will be provided in the final video of this series, "Dealing With Difficult People: Part 4 -- What to DO and Say to De-Escalate Volatile People and Situations."