Dealing with Difficult Customers

Dealing with Difficult Customers

Pearls of Wisdom
Updated Jun 12, 2019

Course Overview

Explores how to positively resolve difficult situations. “The Customer is always right”. Right? Well, not always, but the customer is always the customer, and while they’re your customer you need strategies to deal with whatever challenges they bring.

Learning Outcomes

  • State what factors might define a customer as ‘difficult’
  • Explain the dos and don’ts of dealing with challenging customer situations