Learn how to handle tough customers and turn negative situations around to be positive for both parties.
When dealing with your customers face-to-face the benefit is that you can look at their body language and general demeanour which can help you read and predict how they are feeling.
The Skillshub "Best Practice Customer Service Face-To-Face" course looks at how we can give our customers the best kind of service in our face-to-face interactions.
Once the course is complete, you will be skilled with how to approach and interact with customers, even if they come across angry or upset.
The Skillshub Rapid Recall Microlearning Series is made up of a Video, Action Planning, Cheat Sheet, Coaching Blueprint and Session Notes to allow you to take action back in the workplace. The session also requires you to pass a quick-fire quiz with a maximum of three multiple choice questions.