Welcome to our "Advanced Supervisor" series on "Dealing With Angry People." You have to know how to deal with angry people. And you need to do it without getting angry yourself, which is no easy task. Like anything else, it’s something you can learn to do...and do well. This is the first video in a series of five and is designed to show you the skills on how to properly act when somebody is acting unreasonably. The series list is included as a reference to the suggested viewing order.