Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encouraging coach and helps him understand his role. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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